Hi Terri,
Thank you for sharing your experience. I’m so sorry for the inconvenience and frustration this caused you. While the issue originated with the kit, I take full responsibility for the incomplete replacement and for not meeting your expectations.
At Stitched Modern, customer satisfaction is a top priority, and I’m disappointed that we didn’t deliver the service you deserved in this case. I appreciate you bringing this to our attention and will be reaching out to you directly to make things right.
Thank you for your feedback—it helps us do better.
Warm regards,
Susan
Owner, Stitched Modern